Return, Cancellation and Refund Policy

Nature of Products

Most of DA OMA products are perishable and consumable food items, highly hygiene sensitive in nature. As such, returns, cancellations and refunds are limited and subject to terms and conditions enunciated below.

Return Policy

Normally, DA OMA doesn't allow return of product(s) once they are dispatched because of perishable nature of its product(s). DA OMA doesn't take title to returned consignment once dispatched to customers.

Eligible Cases for Replacement/ Refund

DA OMA may allow replacement or refund in following circumstances:

• Product received is damaged during transit
• Product is spoiled or unfit for consumption at the time of delivery
• Wrong product has been delivered

All such requests are subject to verification based on pictorial and/ or video proofs.

Reporting of Issues

To avail a replacement or refund, a customer is required to notify DA OMA within 18 hours of delivery with reliable and real pictorial and/ or video evidence pertaining to:

• Outer packaging
• Inner packaging
• Received product

Following information is also required:

• Order ID
• Brief description of defect or issue necessitating replacement or refund

Non-eligible Cases

DA OMA will not consider replacement or refund in following cases:

• Change of mind after delivery
• Delay in delivery or non-delivery due to incomplete or incorrect address provided by the customer
• Delay in delivery attributable to delivery partner, law & order situation and natural calamities
• Minor variation in taste, colour, texture or appearance
• Improper storage, handling or usage after delivery
• Failure to provide required proof within the specified time

Replacement/ Refund Process

DA OMA may take 5 to 7 working days to process replacement/ refund request once verification is done and claim is accepted.

• DA OMA may offer Store Credit instead of refund
• Replaced product will be dispatched without any cost

Order Cancellation

An order may be cancelled within 12 hours of booking the same or prior to dispatch whichever is earlier. Once the product(s) are dispatched, no cancellation request will be entertained.

Return to Origin

If a consignment is returned to DA OMA due to:

• Incomplete or incorrect address
• Unavailability of the customer or his/ her representative at the given address at the time of delivery
• Refusal to accept delivery

DA OMA will try to contact the customer to arrange re-delivery. However, in such cases, additional shipping charges will apply.

Perishable Goods Disclaimer

As DA OMA products are perishable in nature, it will not take responsibility of spoilage or deterioration due to delivery delays caused by law & order situation and natural calamities.

Limitation of Liability

To the extent permitted under applicable law(s), DA OMA liabilities will be limited to the value of the product purchased. DA OMA shall not be held liable for any indirect or consequential loss arising out of use of DA OMA products.

Contact Information

• Email ID: care@omasfoods.com
• Customer care: 90310-02805

Governing Law

This Return, Cancellation and Refund Policy shall be governed by and construed in accordance with the laws in India. Any dispute shall be subject to the jurisdiction of courts at Patna, Bihar.

By placing an order with DA OMA Foods & Beverages LLP, you give your express consent to the terms of this Policy.